Privacy Policy Cloudbet Malaysia — Your Data, Your Rights

Cloudbet Malaysia takes the privacy of all our players seriously. This Privacy Policy has been written specifically for Malaysian players so you can clearly understand your rights regarding the personal data you provide to us when using the Cloudbet platform.

We understand that in today's digital world, trust around data is not something to be taken lightly. Whether you are depositing funds via Touch 'n Go eWallet or GrabPay, entering your personal details during registration, or playing slots and betting on Malaysia Super League matches on our platform — all of these interactions involve data that we are committed to handling responsibly.

This Privacy Policy forms part of Cloudbet's broader commitment to transparency. It should be read alongside Terms & Conditions to give you a complete picture of how we operate and how we protect your interests as a Malaysian player.

Cloudbet collects various types of information from our players depending on how you interact with the platform. The following are the main categories of data we may collect:

We also collect data you provide voluntarily — for instance, when you contact the Cloudbet support team via live chat or email, or when you complete a feedback form. All data is collected with your informed consent, except where it is required by law.

Cloudbet uses the personal data collected solely for the following purposes. We do not use your data for any purpose not listed here without first obtaining fresh consent from you:

• Account management and identity verification — ensuring that registered accounts belong to real individuals who meet the age requirements and eligibility criteria for using the Cloudbet platform.
• Financial transaction processing — processing deposits and withdrawals in Malaysian Ringgit (RM) via your chosen local Malaysian payment methods, and maintaining accurate transaction records.
• Service provision and improvement — ensuring you can access all games and features on the Cloudbet platform, identifying technical issues, and making improvements based on how Malaysian players use the platform.
• Security and fraud prevention — detecting suspicious activity, preventing unauthorised account access, monitoring for signs of fraud or money laundering, and fulfilling relevant statutory reporting obligations.
• Service communications — sending important notifications about your account, such as transaction confirmations, security alerts, terms updates, and bonus information relevant to your account.
• Responsible gaming — monitoring platform usage patterns to identify potential signs of problem gambling and reaching out to players who may need assistance, in line with Cloudbet's commitment to responsible gaming.
• Legal and regulatory compliance — fulfilling obligations required under Malaysian law and relevant regulatory bodies, including anti-money laundering reporting requirements.

When you register a Cloudbet account, you can choose to opt in or out of marketing communications such as promotional updates and bonus offers. This preference can be changed at any time through your account settings or by contacting the Cloudbet support team.

Cloudbet does not sell player personal data to anyone. We do not share your information with marketing companies or data brokers for commercial purposes. However, there are limited situations where Cloudbet may need to share certain information with selected third parties:

• Technical service providers — companies that help us operate the Cloudbet platform, such as gaming software providers, server infrastructure providers, and analytics services. All such parties are bound by strict confidentiality agreements and may only use the data for purposes specified by Cloudbet.
• Payment processors — payment service providers that process your deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX. Data shared is kept to the minimum necessary to process each transaction.
• Identity verification services — KYC and AML (anti-money laundering) providers that help us verify player identities as required by law. These services operate under strict data security standards.
• Competent authorities — where required by Malaysian law, a valid court order, or a relevant regulatory authority. Cloudbet will notify you of any such disclosure where it is not legally prohibited from doing so.

Cloudbet invests seriously in security infrastructure to ensure the personal data of all our Malaysian players is protected against unauthorised access, data breaches, and misuse. The technical and organisational measures we have in place include:

• 256-bit SSL encryption for all data transmitted between your web browser and Cloudbet's servers — meaning every time you log in, make a deposit, or play, your information is sent in a form that cannot be read by any party that may attempt to intercept the communication.
• Encryption at rest for all sensitive data stored within Cloudbet's database systems — including personal identification information, transaction history, and account records.
• Role-based access control, ensuring Cloudbet staff can only access the data required for their specific responsibilities. All access to player data is logged automatically.
• Round-the-clock 24/7 security monitoring by our cybersecurity team to detect and respond to any unauthorised access attempts or suspicious anomalies within our systems.
• Regular security testing (penetration testing and vulnerability assessments) conducted by independent third parties to identify and address any weaknesses before they can be exploited.
• An established data incident response procedure — in the event of a material data breach, Cloudbet will notify affected players within a defined timeframe in accordance with industry best practices.

The Cloudbet platform uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and analyse how Malaysian players use our platform. The types of cookies used are as follows:

• Essential cookies — required for core platform functions such as login session management, language preference storage, and security. Without these cookies, the Cloudbet platform will not function properly. They cannot be disabled without significantly affecting the user experience.
• Performance and analytics cookies — helps us understand how players use the Cloudbet platform, which pages are visited most frequently, how long players spend on the platform, and where they encounter issues. This data is used in aggregate form and is not used to identify any individual.
• Functional cookies — allows the platform to remember your preferences such as display settings, favourite games and language selection, providing a more personalised and convenient experience.
• Security cookies — helping the Cloudbet security team detect and prevent fraud, monitor suspicious login attempts, and protect player accounts from unauthorised access.

You can manage or disable most cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some features on the Cloudbet platform. For more information on managing cookies, refer to the help documentation for your web browser.

Personal data collected by Cloudbet is stored on secure servers. Cloudbet retains player personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our data retention guidelines are as follows:

• Active account data — retained for the duration of the account and for the period required by law following account closure
• Financial transaction records — retained for a minimum of seven years in line with financial compliance and anti-money laundering requirements
• Customer support communication logs — retained for three years after the last interaction
• Platform usage analytics in anonymised form — may be retained for longer periods for product improvement purposes, as no personally identifiable information is involved

Once a set retention period has expired and there is no legal basis to retain the data further, Cloudbet will delete or anonymise it in a secure and irreversible manner.

As a Cloudbet player and an individual whose data we process, you have the following rights regarding your personal data. Cloudbet respects and supports the exercise of these rights:

The Cloudbet platform is intended for adults aged 18 and above only. Cloudbet does not knowingly collect, store, or process personal data from individuals under the age of 18. Should Cloudbet discover that data from an underage individual has been collected inadvertently, that data will be deleted immediately and the associated account will be suspended.

We encourage parents and guardians to monitor their children's online activity and to make use of the parental controls available on devices and internet networks to prevent access to online gambling sites. If you suspect a minor is using the Cloudbet platform, please report this to us immediately through our support channels.

Cloudbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable law, or improvements to how we manage data. The "Last Updated" date at the top of this page will be revised whenever changes are made.

For material changes — that is, changes that significantly affect how we use your data or your rights — Cloudbet will notify you via an in-account notification or an email to your registered address before the changes take effect. This gives you the opportunity to review the changes and make an informed decision about whether you wish to continue using the Cloudbet platform.

Your continued use of the Cloudbet platform after any Privacy Policy update is announced will be taken as your acceptance of the revised policy. If you disagree with any material changes, you have the right to close your account and withdraw your full cash balance without penalty.

If you have any questions, concerns, or requests regarding this Cloudbet Privacy Policy or how we handle your personal data, please do not hesitate to get in touch. We take every privacy-related enquiry seriously and aim to provide accurate, helpful responses.