Terms & Conditions Cloudbet Malaysia — Your Rights and Responsibilities

In this Cloudbet Terms & Conditions document, the following terms carry the meanings defined below. Understanding these definitions is important to avoid any confusion about your rights and responsibilities as a Cloudbet Malaysia platform user.

Any term not defined here but used within this document shall be interpreted according to its common meaning in the context of the international online gaming industry and applicable law.

Cloudbet only accepts registrations and use of its services from individuals who meet all of the following eligibility requirements without exception:

• You must be at least 18 years old at the time of registration and at all times while using the Cloudbet platform.
• You are using the platform in your own personal capacity and are not acting on behalf of any other person or business entity for betting purposes.
• You are not on any list of individuals prohibited from using online gambling services under the laws applicable in your jurisdiction.
• You understand that online gambling carries financial risk and you accept full responsibility for your own betting decisions.
• You do not suffer from, nor have you ever been diagnosed with, a gambling problem requiring medical treatment or intervention. If you feel you may have a gambling problem, please contact our support team or visit the Responsible Gambling us.

Each individual is only permitted to hold and operate one Cloudbet account only. Holding multiple accounts is a serious breach of these terms and may result in the suspension of all accounts involved, as well as the forfeiture of all balances and winnings without compensation.

During registration, you are required to provide accurate, current and complete information. This includes your full name as per your identity card, a valid and active email address, an active Malaysian phone number and your correct date of birth. Providing false or misleading information is a breach of these terms and may result in account closure without refund of balance.

Cloudbet reserves the right to request KYC documents at any time to verify your identity. Documents typically requested include a copy of your valid Malaysian identity card (MyKad) or passport. Accounts that fail to complete the KYC process within the specified timeframe may have withdrawals temporarily suspended until verification is successfully completed.

Cloudbet accepts deposits via Malaysian local payment methods only. Currently accepted methods include Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX through supported banking institutions including Maybank2u and CIMB Clicks. All transactions are in Malaysian Ringgit (RM) only.

• Minimum deposit: RM20 per transaction
• No standard maximum deposit limit — limits may vary depending on the chosen payment method.
• Deposits are typically credited to your account within a few seconds to 5 minutes
• Cloudbet does not charge any fees for standard deposits — however, payment providers may apply their own charges
• Deposited funds may only be withdrawn via the same method used for the original deposit (anti-money laundering policy).

Cloudbet reserves the right to request proof of ownership for any payment method used. This is a standard security measure to protect all our players from misuse. If ownership cannot be verified, Cloudbet reserves the right to decline the deposit or place a hold on withdrawals until verification is successfully completed.

Withdrawals from your Cloudbet account can be made at any time, provided your account has completed the required KYC verification process and there are no active restrictions on your account. Withdrawal processing times depend on the method selected and your account's verification status.

• Withdrawals via Touch 'n Go eWallet or GrabPay: typically within 15 to 30 minutes
• Withdrawals via DuitNow or FPX: typically within 30 minutes to 2 hours
• Your first withdrawal may take longer (up to 24 hours) due to additional security verification procedures
• Minimum withdrawal: RM20 per transaction

Cloudbet may request additional documents before processing large withdrawals or a first-time withdrawal as a standard security measure. This is routine procedure across all responsible online gambling platforms and does not indicate any issue with your account.

If you have a bonus balance that has not yet met the wagering requirements, that bonus balance cannot be withdrawn. Only cash balances free from any bonus restrictions may be withdrawn at any time. Your Cloudbet account dashboard displays your cash balance and bonus balance separately for full transparency.

All bonuses and promotions offered by Cloudbet — including a welcome bonus of up to RM500 for new members, free spins, reload bonuses, cashback, and festive promotions — are subject to the specific terms stated alongside each offer. The general terms applicable to all Cloudbet bonuses are as follows:

• The welcome bonus is available to new Cloudbet members only who have not previously registered an account — one bonus per person, per account, per device and per IP address.
• All bonuses are subject to wagering requirements (rollover) as specified in the relevant bonus terms before any winnings from the bonus balance can be converted to withdrawable cash.
• Unused bonuses or unmet wagering requirements that expire within the validity period (typically 30 days) will lapse automatically with no compensation.
• Cloudbet reserves the right to withdraw, modify or cancel any bonus offer at any time with reasonable notice.
• Bonus abuse — including creating multiple accounts, using a VPN to bypass geographical restrictions, or any form of bonus fraud — will result in the cancellation of all bonuses and may lead to account closure

Game contribution rates towards bonus wagering requirements vary: slots contribute 100%, live casino games such as baccarat and roulette contribute 75%, table games such as blackjack contribute 50%, Sports Betting and football contribute 20%, and poker and video poker contribute 10%. Progressive jackpot games may be excluded from meeting bonus wagering requirements.

All games available at Cloudbet — including slots, live casino, roulette, poker, lottery, jackpot and Sports Betting — have their own specific rules, which can be found on each game's page. The general terms that apply to all games on Cloudbet are as follows:

• All casino games use an RNG system that has been audited and certified by independent testing bodies. Game outcomes are entirely random and cannot be manipulated by Cloudbet or by players
• For Sports Betting, the odds displayed at the time a bet is placed are the odds that apply to that bet, even if the odds change after the bet is confirmed.
• Football matches that are postponed, cancelled or not completed within 48 hours of the scheduled kick-off time will result in bet cancellation, with the stake refunded to the account balance.
• Winnings resulting from an obvious technical error or system malfunction will be reviewed and may be voided by Cloudbet following a transparent internal investigation
• Any form of fraud, collusion between players, or exploitation of system vulnerabilities is strictly prohibited and will result in immediate account closure

Cloudbet promotes fair and responsible gaming. All game outcomes are final once confirmed by the system, except where there is clear evidence of a material technical error that affected the result.

You are solely responsible for the security of your Cloudbet account login credentials. Cloudbet recommends following these security best practices to keep your account safe:

• Use a strong password — at least 10 characters containing uppercase letters, lowercase letters, numbers, and special symbols
• Do not use the same password for Cloudbet and any other online platform
• Enable two-factor authentication (2FA) in your account security settings — this is an additional layer of protection that is strongly recommended
• Do not share your login credentials with anyone, including family members or friends.
• Log out of your Cloudbet account when using a shared or public device.
• Regularly review your account activity in your transaction history and contact our support team if you suspect any unauthorised activity

Cloudbet will not be held liable for any losses arising from unauthorised access to your account caused by your own negligence in safeguarding your login credentials. If you suspect your account has been accessed without your authorisation, contact the Cloudbet support team immediately to have your account temporarily frozen.

Cloudbet reserves the right to suspend or close any account under the following circumstances:

• Violation of any section of this Terms & Conditions document
• Failed identity verification or refusal to provide requested KYC documents
• Suspected fraud, money laundering or other criminal activity linked to the account
• Multiple account ownership by the same individual
• Misuse of the bonus or promotions system
• Account closure requested by the player as part of a responsible gambling self-exclusion programme

In cases of suspension due to suspected fraud, Cloudbet will conduct an internal investigation. If no violation is found, the account will be reinstated and any withheld winnings paid in full. If a violation is confirmed, Cloudbet reserves the right to forfeit the account balance and disclose relevant information to the authorities where required by law.

Players whose accounts have been suspended may appeal to Cloudbet by sending an email to support@cloudbet-khelo.com including your account information and the grounds for your appeal. Cloudbet will review and respond within three to five business days.

Cloudbet takes our responsible gambling commitment seriously. Gambling should be an enjoyable form of entertainment, not a source of financial stress or addiction. We provide a range of tools to help players manage their use of our platform:

• Daily / Weekly / Monthly Deposit Limits — set a limit on how much you can deposit within a given period
• Loss Limit — cap the net losses that can occur within a period you define
• Session Time Limit — set a limit on how long you can play in a single continuous session
• Temporary Self-Exclusion — suspend your account for a set period (24 hours to 6 months) without needing to contact support
• Permanent Self-Exclusion — permanently close your account if you feel you are unable to safely control your gambling

All players registering with Cloudbet must be 18 years of age or older. If you feel that gambling is starting to affect your daily life, finances or personal relationships, please seek help. Visit the Responsible Gambling us for more information about support resources available in Malaysia.

Cloudbet provides its gaming platform on an "as is" basis and makes no guarantees regarding uninterrupted availability. While we make every effort to keep the platform running 24 hours a day, technical disruptions, maintenance work or unforeseen circumstances may occur from time to time.

• Cloudbet is not liable for any financial losses incurred as a result of internet connection disruptions on the player's end during an active gaming session.
• Cloudbet is not responsible for valid game outcomes produced by the RNG system, even where the result is unfavourable to the player.
• Cloudbet's maximum liability to any player shall not exceed the total net deposits made by that player in the 12 months preceding the liability claim
• Cloudbet is not responsible for any taxes, duties or other charges that may apply to a player's winnings under local laws

Cloudbet does not provide any financial, legal or tax advice to players. All decisions to play and place bets are entirely the player's own responsibility.

Cloudbet reserves the right to amend, update or replace any part of these Terms & Conditions at any time. Players will be notified of any material changes via in-account notifications or by email to their registered address.

The "Last Updated" date at the top of this page will be revised whenever changes are made to this document. You are encouraged to check this page periodically to ensure you remain aware of the latest terms governing your use of the Cloudbet platform.

Your continued use of the Cloudbet platform after any amendments are announced will be considered your acceptance of the revised terms. If you do not agree with any amendments, you have the right to close your account and withdraw all your cash balance without restriction.

For any questions regarding these terms and conditions, please contact the Cloudbet support team via live chat on the platform or by email at support@cloudbet-khelo.com. We will endeavour to respond to all enquiries within 24 hours.